A: No, due to issues with customs, duties and taxes.
What is your
A: Each one of our Diaper Cakes and Gift Boxes is constructed
once your order has been received. Returns or exchanges are only offered if
your diaper cake arrives damaged. The definition of Damaged is defined
as a cake that fell apart during shipping. If your cake fell apart during
shipping and you wish to exchange or return it then you must notify us at firstname.lastname@example.org
within 2 days of receiving your package and express what happened and tell us
if you would like an exchange for the same item only or a refund. Please
be advised that a refund will be given for the product price minus the shipping
charge you paid. All damaged cakes must be returned within 7 business days of
receipt. All diaper cakes returned for refund or exchange must be in the
original condition that we shipped it with the exception of the item(s) that
fell off. The tulle, ribbon, gift card must be intact and unopened. The diaper cake
must look like it just left our warehouse. Absolutely NO REFUND or
EXCHANGES will be given for cakes that have been opened, unwrapped, used,
re-wrapped or tampered with.
Q: What happens if my diaper
cake or Gift Box was delivered but I wasn't home?
A: If your diaper cake was delivered via FedEx and you were not
there at the time of delivery, FedEx may make a 2nd attempt to
deliver the next day or they will leave you a note advising you that they
will try again tomorrow or they will provide the location where you would need
to pick it up. IN ORDER TO AVOID ANY DAMAGE TO YOUR DIAPER CAKE WE STRONGLY ADVISE YOU TO CONTACT FEDEX TO SCHEDULE YOUR PICKUP OR RE-DELIVERY. OTHERWISE, THEY WILL KEEP ATTEMPTING TO DELIVER AT THE SAME TIME AND CAUSE FURTHER DAMAGE TO YOUR ORDER. WE HAVE NO CONTROL OVER THIS. If you are not there again on the 2nd attempt, then your item
will be returned back to us. If you are advised to pick up your package and you
do not in a timely fashion then it will be shipped back to us. If you
contact us within 24 hours of this happening, you will be billed an additional
shipping charge and we will reship your item once payment clears. If FedEx
or USPS makes a delivery and you refuse the item then the diaper cake
will be shipped back to us and we will not give you a refund. Our diaper
cakes are not pre-made and are contructed when your order is placed. We cannot
restock a returned diaper cake.
What if I
never received my diaper cake or Gift Box but the carrier states that they
A: Please be advised that all
orders require a signature for delivery. Yani Baby Cakes is not responsible for lost packages left with a
neighbor. It is the customer's responsibility to provide us with the complete
and correct shipping address. You must ensure that the package will be received
by an actual person. Yani Baby Cakes is not responsible for packages that may have been stolen after the
carrier has left the package. Many times a carrier will leave a package
with a neighbor so please check with them as well.
Do you ship
A: No, we will only ship to residential or business addresses.
Hospitals will not accept mail or deliveries for any patients. We also do
not ship to a P.O. Box address. Please make sure the shipping address is
correct and includes any apt.# or suite # for proper delivery.
will it take for my diaper cake or gift items to arrive?
A: All of our diaper cakes are prepared and ready
for shipment within 3 business days after you place your order and
payment is confirmed. You will receive an email confirming your
order and another email when your item has shipped. All of our cakes are
shipped via FedEx Ground or USPS. It will take between 4-7 business
days for your diaper cake to arrive, this depends on your location. Express
Shipping via USPS is available if you are short on time and you need your
diaper cake in a hurry. Express Mail Service is an additional $35.00 (in
addition to the regular shipping) fee for each diaper cake ordered. We strongly
recommend that you place your order 2 weeks in advance if you need
your gift in time for a baby shower. Even though FedEx Ground should not
take more than 7 business days from the time we send out your diaper
cake, delivery may take longer. Remember, we have no control over
natural disasters or weather delays. It is best to give yourself plenty of
time. Yani Baby Cakes is not reponsible if your diaper cake arrives late. PLEASE BE ADVISED THAT CUSTOMERS LIVING IN DADE OR BROWARD COUNTY THAT WISH TO PICK UP THEIR ORDERS MUST ALLOW AT LEAST 3 BUSINESS DAYS FOR DELIVERY FROM THE TIME YOU PLACE YOUR ORDER. THANK YOU
Q: How do I check the status
of my order?
A: Once your order has shipped we will send you
an email with your tracking number and the website (FedEx OR USPS)
where you can keep track of your item(s).
Q: What methods of payment
do you accept?
A: We accept most major credit cards through
Paypal. Credit cards we accept are Visa, Mastercard, American Express,
Discover, and Paypal account (we do not accept e-checks). Please be advised
that once you have filled in your order info in the shopping cart,
you will be directed to the Paypal web site where you will need to log in
to your Paypal account or if you do not have a Paypal account you will
need to create an account by clicking the link on the left and side of the
screen where it states, "Sign up for a PayPal account and continue
Paypal is one of the most secure companies that
protect the consumer against credit card fraud. That is why so many millions of
online retailers use Paypal to complete the payment transaction. If you
encounter any problems please email us and we will assist you. We no longer
Q: What sizes are the
clothes in your diaper cakes or gift boxes?
A: The baby clothes included in some of our diaper
cakes ranges in size from newborn to 9-12 months. Each diaper cake has a
color theme so the clothes we select will be the same or as close to the
color theme as possible. The sizes for the clothes are randomly selected for
your diaper cake. For "1st Birthday" Diaper Cakes we will send items
age and size appropriate.